Terms & Conditions

Introduction

Welcome to www.secmec.shop (“the Website”), owned and operated by Security Mecca (“we”, “us”, “our”). By accessing or using our Website and services, including the purchase of security products for homeowners, you agree to be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully before using the Website or purchasing any products. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

These Terms apply to all visitors, customers, and users of the Website.

1. General Information

2. Use of the Website

By accessing or using this Website, you agree to use it only for lawful purposes. You may not:

  • Use the Website in any manner that violates any applicable local, national, or international law or regulation.
  • Engage in any activity that is fraudulent, deceptive, or harmful to other users of the Website.
  • Attempt to gain unauthorised access to any portion of the Website or to any other systems or networks connected to the Website.

We reserve the right to restrict or terminate your access to the Website if we believe that you are violating these Terms.

3. Products and Services

Security Mecca sells security products designed for homeowners, including alarms, surveillance cameras, and other related security devices. All products are subject to availability, and we reserve the right to modify or discontinue any product at any time without notice.

We make every effort to display accurate product descriptions, images, and pricing. However, errors may occur, and we do not guarantee that product descriptions or other content is accurate, complete, or up to date. If a product offered on the Website is not as described, your sole remedy is to return it in unused condition.

4. Pricing and Payments

All prices listed on the Website are in South African Rand (ZAR) unless otherwise stated. Prices do not include applicable taxes, shipping fees, or other charges unless specified.

We accept various forms of payment, including credit/debit cards and other secure online payment options as specified at checkout. By placing an order, you agree to provide current, complete, and accurate payment and billing information.

We reserve the right to refuse or cancel any order if fraudulent, unauthorised, or illegal activity is suspected.

5. Shipping and Delivery

We offer shipping to specified locations, and delivery times may vary depending on your location and the shipping method selected. Shipping charges are calculated at checkout based on your location and the size of the order.

While we strive to ship all orders promptly, delivery dates are estimates and not guaranteed. Security Mecca is not responsible for delays caused by external factors such as courier issues, customs delays, or unforeseen events.

Risk of loss or damage to the product passes to you once the product is shipped from our warehouse.

6. Returns and Refunds

We are committed to your satisfaction. If you are not satisfied with your purchase, you may be eligible for a return or refund, subject to the following conditions:

  • You must contact us at [email protected] within 14 days of receiving the product to request a return authorisation.
  • Products must be returned in their original condition and packaging.
  • Customised or personalised products may not be eligible for return unless defective.
  • Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product was defective or incorrect upon delivery.

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days.

7. Warranty

All products sold on the Website come with a manufacturer’s warranty, where applicable. The warranty period and terms vary by product and manufacturer. Please refer to the product documentation for specific warranty information.

Security Mecca does not provide any additional warranties beyond those offered by the manufacturer. Any product that is altered, mishandled, or not used according to the manufacturer’s instructions may void the warranty.

8. Intellectual Property

The Website and its content, including but not limited to text, images, logos, and graphics, are the property of Security Mecca and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or exploit any part of the Website without our express written permission.

You are granted a limited, non-exclusive license to access and use the Website for personal use only.

9. Limitation of Liability

To the fullest extent permitted by law, Security Mecca and its affiliates, officers, directors, employees, agents, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption arising from the use of or inability to use the Website or products purchased from the Website.

Our total liability to you for any claim arising from the use of the Website or products, whether in contract, tort, or otherwise, will not exceed the amount you paid for the product in question.

10. Indemnification

You agree to indemnify and hold Security Mecca, its affiliates, and their respective officers, directors, employees, and agents harmless from and against any claims, damages, liabilities, costs, and expenses (including legal fees) arising out of your use of the Website, violation of these Terms, or infringement of any third-party rights.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which can be found here. The Privacy Policy outlines how we collect, use, and protect your personal data. By using the Website, you consent to our collection and use of your data as described in the Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms and any disputes arising from your use of the Website or purchase of products will be governed by the laws of South Africa. Any disputes or claims shall be resolved exclusively by the courts of South Africa.

13. Changes to the Terms and Conditions

We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on this page, and it is your responsibility to review the Terms periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

14. Contact Information

If you have any questions or concerns regarding these Terms or the Website, please contact us at:

Security Mecca
Address: 55 Du Plooy Street, Potchefstroom
Email: [email protected]